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229 results
Section opener
10
lessonSection 1: Welcome to the Family
How it started
15
lessonSection 1: Welcome to the Family
Who we are
10
lessonSection 1: Welcome to the Family
How service works at our counter
10
lessonSection 1: Welcome to the Family
What we are not
10
lessonSection 1: Welcome to the Family
Our promise to every guest
10
lessonSection 1: Welcome to the Family
Halal and ingredient standards
10
lessonSection 1: Welcome to the Family
The CUN Service Pyramid
10
lessonSection 1: Welcome to the Family
The line we walk
5
lessonSection 1: Welcome to the Family
We do not sell food. We sell experience.
10
lessonSection 1: Welcome to the Family
Employee policies and conduct, at a glance
5
lessonSection 1: Welcome to the Family
Hard rules, zero tolerance
10
lessonSection 1: Welcome to the Family
Energy and language standards
5
lessonSection 1: Welcome to the Family
Time and attendance
5
lessonSection 1: Welcome to the Family
Cleanliness, every shift
5
lessonSection 1: Welcome to the Family
The detailed expansions
5
lessonSection 1: Welcome to the Family
D
Whose birthday?
5
drillSection 1: Welcome to the Family
D
What we are NOT
10
drillSection 1: Welcome to the Family
Q
Section 01 Check: Who We Are
30
quizSection 1: Welcome to the Family
How We Talk About the Brand
5
lessonSection 2: How We Talk About the Brand
Words we use
10
lessonSection 2: How We Talk About the Brand
Words we never use
10
lessonSection 2: How We Talk About the Brand
How we sound
10
lessonSection 2: How We Talk About the Brand
How we sound vs how we do not
10
lessonSection 2: How We Talk About the Brand
Curry, the misunderstood word
10
lessonSection 2: How We Talk About the Brand
Indian food misconceptions
10
lessonSection 2: How We Talk About the Brand
How to talk about spice
10
lessonSection 2: How We Talk About the Brand
Our heat scale, three levels
10
lessonSection 2: How We Talk About the Brand
How to tone heat down
10
lessonSection 2: How We Talk About the Brand
Sauce reference
15
lessonSection 2: How We Talk About the Brand
Taste it, sell it
5
lessonSection 2: How We Talk About the Brand
Three line rule
10
lessonSection 2: How We Talk About the Brand
D
Spice floor check
15
drillSection 2: How We Talk About the Brand
D
Drag the heat slider
25
drillSection 2: How We Talk About the Brand
Q
Section 02 Check: How We Talk About the Brand
25
quizSection 2: How We Talk About the Brand
Pronunciation Guide opener
5
lessonSection 3: Pronunciation Guide
Dishes and ingredients pronunciation
25
lessonSection 3: Pronunciation Guide
D
Match the pronunciation
15
drillSection 3: Pronunciation Guide
Q
Section 03 Check: Pronunciation
40
quizSection 3: Pronunciation Guide
Glossary
20
lessonSection 4: Glossary
Q
Section 04 Check: Glossary
35
quizSection 4: Glossary
The Menu, Section by Section
15
lessonSection 5: The Menu, Section by Section
Chaat, Street Food, Burritos, Bowls, Performance, KSD, Thali
100
lessonSection 5: The Menu, Section by Section
Thali combos, Legends, Naan, Sides, Drinks
80
lessonSection 5: The Menu, Section by Section
D
Drop the dish into the section
25
drillSection 5: The Menu, Section by Section
D
Match the founder
10
drillSection 5: The Menu, Section by Section
Q
Section 05 Check: The Menu
30
quizSection 5: The Menu, Section by Section
Allergens, the legal frame
10
lessonSection 6: Allergens
Vegetarian
5
lessonSection 6: Allergens
Vegan
10
lessonSection 6: Allergens
Gluten free
10
lessonSection 6: Allergens
Lactose intolerant / dairy free
10
lessonSection 6: Allergens
Egg allergy
5
lessonSection 6: Allergens
Sesame allergy
5
lessonSection 6: Allergens
Low carb / Keto
5
lessonSection 6: Allergens
Halal
5
lessonSection 6: Allergens
Nut allergy
10
lessonSection 6: Allergens
Five-step allergen protocol
15
lessonSection 6: Allergens
Forbidden allergen language
5
lessonSection 6: Allergens
Per-dish allergen grid
25
lessonSection 6: Allergens
Custom requests
10
lessonSection 6: Allergens
D
Allergen steering
25
drillSection 6: Allergens
Q
Section 06 Check: Allergens
25
quizSection 6: Allergens
07. Steps of Service, Curry Up Now Style
5
lessonSection 7: Steps of Service
The 8 steps
15
lessonSection 7: Steps of Service
Measurable speed targets
10
lessonSection 7: Steps of Service
D
Put the steps in order
20
drillSection 7: Steps of Service
Q
Section 07 Check: Steps of Service
30
quizSection 7: Steps of Service
Cashier conduct
5
lessonSection 8: The Cashier Playbook
08. The Cashier Playbook
5
lessonSection 8: The Cashier Playbook
The greeting
10
lessonSection 8: The Cashier Playbook
One table, one number
10
lessonSection 8: The Cashier Playbook
First-timer walk-through
10
lessonSection 8: The Cashier Playbook
The 5-step cashier flow
15
lessonSection 8: The Cashier Playbook
Controlling the line
10
lessonSection 8: The Cashier Playbook
Order taking
10
lessonSection 8: The Cashier Playbook
Repeat back and screen confirm
10
lessonSection 8: The Cashier Playbook
Toast POS and payment
20
lessonSection 8: The Cashier Playbook
The handoff
10
lessonSection 8: The Cashier Playbook
What great looks like at the register
10
lessonSection 8: The Cashier Playbook
The goodbye
5
lessonSection 8: The Cashier Playbook
D
Toast PIN check
10
drillSection 8: The Cashier Playbook
D
Service charge timing
10
drillSection 8: The Cashier Playbook
Q
Section 08 Check: Cashier Playbook
30
quizSection 8: The Cashier Playbook
09. Expediter and Food Runner Playbook
5
lessonSection 9: Expediter and Food Runner
Expediter owns the experience
5
lessonSection 9: Expediter and Food Runner
How we talk to the kitchen
10
lessonSection 9: Expediter and Food Runner
Pickup from the expo window
10
lessonSection 9: Expediter and Food Runner
Kitchen call-out language
15
lessonSection 9: Expediter and Food Runner
Ten minute rule, quoting waits
10
lessonSection 9: Expediter and Food Runner
Identify every dish at the drop
10
lessonSection 9: Expediter and Food Runner
Eye contact while dropping food
5
lessonSection 9: Expediter and Food Runner
Two minute check back
10
lessonSection 9: Expediter and Food Runner
Replacement food, the fast offer
10
lessonSection 9: Expediter and Food Runner
Handheld add-on at the table
10
lessonSection 9: Expediter and Food Runner
Floor cadence and bussing
10
lessonSection 9: Expediter and Food Runner
Pre-bus and bussing standards
15
lessonSection 9: Expediter and Food Runner
Adding on after seating
5
lessonSection 9: Expediter and Food Runner
1PD vs 3PD, and how 3PD works
20
lessonSection 9: Expediter and Food Runner
To-go and third party station
20
lessonSection 9: Expediter and Food Runner
Expo final check, seven-point
15
lessonSection 9: Expediter and Food Runner
What great runners do
10
lessonSection 9: Expediter and Food Runner
Final touch and goodbye
10
lessonSection 9: Expediter and Food Runner
D
Rewrite the kitchen call
25
drillSection 9: Expediter and Food Runner
D
Pack the to-go bag
20
drillSection 9: Expediter and Food Runner
D
Kitchen phrase meanings
15
drillSection 9: Expediter and Food Runner
Q
Section 09 Check: Expediter and Runner
30
quizSection 9: Expediter and Food Runner
Housekeeping You Live By
5
lessonSection 10: Housekeeping You Live By
Eye contact rules
5
lessonSection 10: Housekeeping You Live By
Smile rules
5
lessonSection 10: Housekeeping You Live By
Body posture and presence
5
lessonSection 10: Housekeeping You Live By
Move with purpose
5
lessonSection 10: Housekeeping You Live By
Phone usage
5
lessonSection 10: Housekeeping You Live By
Uniform and grooming, every shift
10
lessonSection 10: Housekeeping You Live By
Hat and pin content
5
lessonSection 10: Housekeeping You Live By
Drinks and meals on shift
10
lessonSection 10: Housekeeping You Live By
How to talk on the floor
10
lessonSection 10: Housekeeping You Live By
What kills the energy
10
lessonSection 10: Housekeeping You Live By
Behaviors that get you sent home
15
lessonSection 10: Housekeeping You Live By
Q
Section 10 Check: Housekeeping You Live By
25
quizSection 10: Housekeeping You Live By
11. Selling Without Selling (the APC Playbook)
5
lessonSection 11: Selling Without Selling (APC)
Recommend, do not sell
5
lessonSection 11: Selling Without Selling (APC)
Why this matters, the math
5
lessonSection 11: Selling Without Selling (APC)
The art, in one line
5
lessonSection 11: Selling Without Selling (APC)
The APC standard at every register
10
lessonSection 11: Selling Without Selling (APC)
The four attachment categories
15
lessonSection 11: Selling Without Selling (APC)
Specific upsell logic by order shape
15
lessonSection 11: Selling Without Selling (APC)
The dessert and chai close
5
lessonSection 11: Selling Without Selling (APC)
Catering seed planting
10
lessonSection 11: Selling Without Selling (APC)
What weak APC looks like, behaviors to kill
5
lessonSection 11: Selling Without Selling (APC)
D
Match the order to the upsell
20
drillSection 11: Selling Without Selling (APC)
Q
Section 11 Check: Selling Without Selling
35
quizSection 11: Selling Without Selling (APC)
12. Phone Etiquette
5
lessonSection 12: Phone Etiquette
Three rings or less
5
lessonSection 12: Phone Etiquette
The opening
5
lessonSection 12: Phone Etiquette
Holds
5
lessonSection 12: Phone Etiquette
Close with app and website
10
lessonSection 12: Phone Etiquette
Catering inquiries
5
lessonSection 12: Phone Etiquette
Common phone questions
10
lessonSection 12: Phone Etiquette
Phone do and don't
5
lessonSection 12: Phone Etiquette
Q
Section 12 Check: Phone Etiquette
35
quizSection 12: Phone Etiquette
13. Knowing Your Guest
5
lessonSection 13: Knowing Your Guest
Read the guest
5
lessonSection 13: Knowing Your Guest
The first-timer
5
lessonSection 13: Knowing Your Guest
The regular
5
lessonSection 13: Knowing Your Guest
The quiet guest
5
lessonSection 13: Knowing Your Guest
The preoccupied guest
5
lessonSection 13: Knowing Your Guest
The angry guest
5
lessonSection 13: Knowing Your Guest
The big group
5
lessonSection 13: Knowing Your Guest
The to-go and delivery guest
5
lessonSection 13: Knowing Your Guest
Q
Section 13 Check: Knowing Your Guest
35
quizSection 13: Knowing Your Guest
14. Guest Recovery, the LEAST Method
5
lessonSection 14: Guest Recovery (LEAST)
LEAST: Listen. Empathize. Apologize. Solve. Thank.
15
lessonSection 14: Guest Recovery (LEAST)
When to escalate
5
lessonSection 14: Guest Recovery (LEAST)
Things you do not say
5
lessonSection 14: Guest Recovery (LEAST)
D
Recovery scenarios
25
drillSection 14: Guest Recovery (LEAST)
Q
Section 14 Check: LEAST Recovery
30
quizSection 14: Guest Recovery (LEAST)
15. Kid Kindness
5
lessonSection 15: Kid Kindness
Happy kids, happy parents
5
lessonSection 15: Kid Kindness
The basics
5
lessonSection 15: Kid Kindness
Kid menu (mini tiffin)
5
lessonSection 15: Kid Kindness
The mango lassi rule
5
lessonSection 15: Kid Kindness
Q
Section 15 Check: Kid Kindness
10
quizSection 15: Kid Kindness
Drinks, the easiest dollar
10
lessonSection 16: Drinks
What we carry
10
lessonSection 16: Drinks
Storage and station
10
lessonSection 16: Drinks
On alcohol
5
lessonSection 16: Drinks
Q
Section 16 Check: Drinks
30
quizSection 16: Drinks
17. Difficult Situations
5
lessonSection 17: Difficult Situations
When LEAST is not enough
5
lessonSection 17: Difficult Situations
Upset, food is fine
5
lessonSection 17: Difficult Situations
Forgot to pick up an order
5
lessonSection 17: Difficult Situations
Delivery driver claims wrong order
5
lessonSection 17: Difficult Situations
Q
Section 17 Check: Difficult Situations
10
quizSection 17: Difficult Situations
18. Food Safety
5
lessonSection 18: Food Safety
Hand washing
10
lessonSection 18: Food Safety
Cross contamination
10
lessonSection 18: Food Safety
Temperature danger zone
10
lessonSection 18: Food Safety
Sanitizer buckets and sanitation standards
15
lessonSection 18: Food Safety
What you do on the floor
10
lessonSection 18: Food Safety
Quick check
10
lessonSection 18: Food Safety
Q
Section 18 Check: Food Safety
20
quizSection 18: Food Safety
19. Restaurant Standards You Enforce
5
lessonSection 19: Restaurant Standards You Enforce
Looks like it opened months ago
5
lessonSection 19: Restaurant Standards You Enforce
What every guest sees
15
lessonSection 19: Restaurant Standards You Enforce
What every guest does not see
10
lessonSection 19: Restaurant Standards You Enforce
Q
Section 19 Check: Standards You Enforce
10
quizSection 19: Restaurant Standards You Enforce
20. Opening and Closing
5
lessonSection 20: Opening and Closing
Pre-shift (opening)
15
lessonSection 20: Opening and Closing
During service
10
lessonSection 20: Opening and Closing
Post-shift (closing)
15
lessonSection 20: Opening and Closing
Q
Section 20 Check: Opening and Closing
10
quizSection 20: Opening and Closing
21. FAQ
5
lessonSection 21: FAQ
Brand and concept
10
lessonSection 21: FAQ
Menu FAQ
25
lessonSection 21: FAQ
Logistics FAQ
10
lessonSection 21: FAQ
Q
Section 21 Check: FAQ
15
quizSection 21: FAQ
22. Loyalty, Online Ordering, and Reviews
0
lessonSection 22: Loyalty, Online Ordering, Reviews
Section opener
5
lessonSection 22: Loyalty, Online Ordering, Reviews
What Thanx does
5
lessonSection 22: Loyalty, Online Ordering, Reviews
How a guest joins
5
lessonSection 22: Loyalty, Online Ordering, Reviews
How points work
5
lessonSection 22: Loyalty, Online Ordering, Reviews
Points to redemption table
10
lessonSection 22: Loyalty, Online Ordering, Reviews
In-store redemption, step by step
5
lessonSection 22: Loyalty, Online Ordering, Reviews
Other rewards we currently offer
3
lessonSection 22: Loyalty, Online Ordering, Reviews
What you say at the counter
5
lessonSection 22: Loyalty, Online Ordering, Reviews
Pickup vs Delivery
3
lessonSection 22: Loyalty, Online Ordering, Reviews
Pricing on direct vs marketplace
3
lessonSection 22: Loyalty, Online Ordering, Reviews
Push direct ordering, every chance you get
3
lessonSection 22: Loyalty, Online Ordering, Reviews
Ovation, our in-the-moment feedback tool
3
lessonSection 22: Loyalty, Online Ordering, Reviews
Yelp and Google reviews
3
lessonSection 22: Loyalty, Online Ordering, Reviews
How to earn the bonus, ethically
2
lessonSection 22: Loyalty, Online Ordering, Reviews
D
Match Thanx reward to Toast button
25
drillSection 22: Loyalty, Online Ordering, Reviews
Q
Section 22 Check: Loyalty, Olo, Reviews
20
quizSection 22: Loyalty, Online Ordering, Reviews
The Philosophy
25
lessonBonus: Fine Dining in Fast Casual
The Four-Second Rule
25
lessonBonus: Fine Dining in Fast Casual
My Pleasure
30
lessonBonus: Fine Dining in Fast Casual
Eye Contact at the Five Handoffs
25
lessonBonus: Fine Dining in Fast Casual
The Second Question
25
lessonBonus: Fine Dining in Fast Casual
The Greeter Role at Peak
20
lessonBonus: Fine Dining in Fast Casual
Reading the Table
25
lessonBonus: Fine Dining in Fast Casual
The Goodbye That Brings Them Back
25
lessonBonus: Fine Dining in Fast Casual
The Ten Little Things
25
lessonBonus: Fine Dining in Fast Casual
D
Replace the wrong response
25
drillBonus: Fine Dining in Fast Casual
D
The Five Handoffs, in order
15
drillBonus: Fine Dining in Fast Casual
D
Match the second question to the situation
15
drillBonus: Fine Dining in Fast Casual
D
Read the table
25
drillBonus: Fine Dining in Fast Casual
Q
Bonus: Fine Dining in Fast Casual - Final Quiz
50
quizBonus: Fine Dining in Fast Casual
D
Run a full shift, 3 guests
100
drillFinal Validation