Section 14: Guest Recovery (LEAST)
Lesson 4 of 4
Things you do not say
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That is just how it is. It is not my section. I just work here.
- That is just how we make it.
- Sorry, that is not my section / I just work here.
- Are you sure? You ordered it that way.
- It happens / shrug it off.
- Calm down.
- My manager said we can't.
Section wrap-up
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