Modules
Section 14/Trainer-led
Section 14: Guest Recovery (LEAST)
Listen, Empathize, Apologize, Solve, Thank.
4 lessons1 drill1 quiz⚡ 110 XP13 min
Intro
How we fix things is what guests remember
When something goes wrong, the recovery is the brand.
Step 1 · Lessons
0 of 4 done.
Step 2 · Drills
Run the drills anytime to lock it in.
Step 3 · Section Quiz
Open anytime - pass with 85% to finish the section.
Section quiz
Section 14 Check: LEAST Recovery
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6 questionsPass 85%