Lesson 3 of 4

When to escalate

+5 XP

Allergens, big comps, threats, complaints about staff.

Anything related to allergies, illness, or food safety: get a manager immediately. No exceptions.
Anything that involves a comp or a refund of more than one item: get a manager.
Any asking for the manager: get them, do not try to handle it yourself.
Aggressive or threatening behavior: tell a manager immediately. Do not engage.