Section 8: The Cashier Playbook
Lesson 12 of 13
What great looks like at the register
+10 XP
Side-by-side: what a great cashier does vs a weak one.
What a great cashier does
- Acknowledges within 4 seconds, every time, no exceptions.
- Reads the in 10 seconds: first-timer, regular, in a rush, indecisive, family, hesitant about price, dietary need.
- Guides indecisive guests in two sentences instead of letting them stare at the menu.
- Repeats the order back, points to the screen, asks the to confirm.
- Suggests one specific add-on that fits the dish, says my favorite is, or, this is the most-ordered combo.
- Smiles while multitasking, voice up, energy on, never robotic.
- Catches modifier confusion before it leaves the counter.
- Says my pleasure when thanked. Every time.
- Owns the goodbye, eye contact, real one-liner, holds the door if they can.
What a weak cashier does
- Stares at the POS screen while the waits.
- Says umm, uhh, I think so when asked anything.
- Reads the menu out loud instead of guiding.
- Skips the , lets the kitchen catch the mistake later.
- Asks anything else? as the only upsell, then waits silently.
- Talks to coworkers while a is at the counter.
- Lets the line back up without acknowledging the next .
- Says no problem, no worries, you got it instead of my pleasure.
- Hands the card back, says nothing, does not look up.