Section 8/Trainer-led

Section 8: The Cashier Playbook

Welcome, Guide, Build, Add-on, Close.

13 lessons2 drills1 quiz⚡ 210 XP27 min🏆 Toast Master

Intro

You own the first impression

4 seconds to acknowledge, 6 to greet. Toast POS basics, payments, the handoff.

Step 1 · Lessons

0 of 13 done.

Cashier conduct

POS login, PIN handling, drawer protocol. Full sent-home list lives in Section 10.

08. The Cashier Playbook

Section opener.

The greeting

+10

4 seconds to acknowledge, 6 seconds to verbal greet. Greeting scripts.

One table, one number

+10

Group together, ring on one table number.

First-timer walk-through

+10

Menu, allergies, recommendations, founder picks, spice.

The 5-step cashier flow

+15

Welcome, Guide, Build, Add-on, Close. The order matters.

Controlling the line

+10

Cashier owns the emotional pace. The line control playbook.

Order taking

+10

Guide, do not interrogate. Confirm protein, confirm spice, do not turn your back.

Repeat back and screen confirm

+10

Read it back, point to the screen, guest confirms.

Toast POS and payment

+20

CUN Cashier PIN 1111. Drawer, dine in vs to go, modifiers, voids, discounts.

The handoff

+10

Table number, silverware, drinks, food in 10. The full handoff script.

What great looks like at the register

+10

Side-by-side: what a great cashier does vs a weak one.

The goodbye

Last chance to make a regular.

Step 2 · Drills

Run the drills anytime to lock it in.

Toast PIN check

+10

Multiple choice

Service charge timing

+10

Multiple choice

Step 3 · Section Quiz

Open anytime - pass with 85% to finish the section.

Section quiz

Section 08 Check: Cashier Playbook

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6 questionsPass 85%