Behaviors that get you sent home

This is the master list. It applies to every role on shift, FOH and BOH. If a manager sees any of these, the shift ends and a write-up follows. There is no warning for repeat occurrences after the first.

• Phone visible or in hand on the floor.
• Chewing gum, ever.
• Eating, drinking, or sipping a drink in front of a guest.
• Out of dress code: torn or stained shirt, dirty apron, no hat in BOH, open-toe or non-slip-failed shoes, no hair containment when handling food.
• Smoking on shift, including vapes and chew. Smoke on your own time.
• Texting or talking with coworkers while a guest is at the counter.
• Making a guest wait more than 30 seconds without acknowledgment.
• Telling a guest no, we cannot do that, instead of finding a yes or asking a manager.
• Using your own POS login or a manager's PIN. Always CUN Cashier, PIN 1111.
• Walking into the kitchen and making your own food. The shift meal must be rung in.
• Pouring or grabbing a comp drink that is not rung into Toast.
• Saying any banned phrase to a guest: customer, no problem, no worries, that is just how it is, I just work here, that is not my section.
• Anything controversial, political, or offensive on a hat or pin. If you have to ask, no.

Section 18 covers food safety dismissals (handwashing failures, cross contamination, dropping food and serving it, working in the danger zone). Read both.