Lesson 8 of 20

S.T.A.R. and the SEE Factor

+15 XP

See, Think, Act, Reflect. Four questions running in the background, plus eyes on the table, the , the floor, and the rush.

Four questions running in the background every moment you are on the floor. S.E.E. is what your face does. S.T.A.R. is what your head does.

S, See	What does this need right now? Empty drink, confused look, clean plate. You see it before they say it.
T, Think	What is the best response? One second. The move that serves the and protects the operation.
A, Act	Do it now. Move with purpose. Speed is hospitality here.
R, Reflect	Did that solve it completely? The loop closes only when the is satisfied. That is the we already owe them.

THE SEE FACTOR, EYES ON THE ROOM

See the table. Walk every table every 5 minutes with purpose, not to check in, to observe. Water level, empty plate, a looking around. This is the floor walk cadence you already run, with a reason attached.
See the . Someone scanning the board is still deciding. Someone looking up from their phone is ready. Someone hesitating at the door is uncertain, walk toward them.
See the floor. A dirty table is a failure before anyone sits down. Napkin on the floor, missing condiment, crooked chair. You see it, you fix it, nobody has to tell you.
See the rush. Watch the door, count the line, tell the kitchen before the wave hits. Three deep, two burritos incoming saves four minutes on every rush.