The APC standard at every register

Every order gets at least one add-on attempt. No exceptions, even on a single-burrito order. The add-on is specific to the dish, not generic. Anything else is the laziest sell in restaurants. The pitch is one sentence, with a story or a stat, not a question with a yes or no answer. If the guest declines, accept it instantly and move on. No second pitch, no awkwardness. Track your APC, your attachment percentages on naan, drinks, and dessert. The trainer will share the targets at your store.

Weak: Anything to drink? (Closed question. Easy no.) Great: Mango lassi or a chai with that? Lassi cools the heat, chai is the way Indians close a meal. Weak: Want naan? (Generic.) Great: Garlic naan with the bowl or kabab is probably our most-ordered combo, people use it to scoop the sauce. Weak: Anything else? Great: A mini samosa on the side, biggest filling per dollar, perfect with any bowl, burrito, or thali. Weak: We have desserts. Great: Want me to throw in a gulab jamun for later? Two warm, syrup-soaked donuts is the way India ends a meal.