Section 11: Selling Without Selling (APC)

Section opener.

Suggest, do not push. Every cashier earns themselves a raise on every shift.

APC is the single biggest lever a cashier controls. Tips run 5 to 10 percent.

People buy because they trust us. The suggestion that fits never feels like a sell.

Every order gets one add-on attempt. Specific, story-led, one sentence.

Naan, drinks, dessert, sides. Each has its own opener and target.

The full upsell map, order shape by order shape.

Chai and Parle-G. The Indian way to end a meal.

Listen for the cues. Plant a seed, hand them the card, log the lead.

The dead anything else, skipping, pitching twice, apologizing for the ask.