Lesson 4 of 8

Holds

+5 XP

Ask before you hold. Never longer than three minutes.

Always ask before placing on hold: do you mind if I put you on hold for a moment? Wait for the answer.
Do not leave anyone on hold longer than 60 seconds. If it is going to be longer, take their number, call them back.
Come back to the line: thank you for holding, what can I do for you?