Section 12/Self-paced

Section 12: Phone Etiquette

Three rings, your name, the close.

8 lessons1 quiz⚡ 105 XP15 min🏆 Kid Whisperer

Intro

Treat the voice like a guest

Everyone answers. Open with your name and location, close with the app.

0 of 8 done.

Section opener.

Everyone answers. Treat the voice on the line like a guest.

Thank you for calling Curry Up Now [location], this is [name], how can I help you?

Ask before you hold. Never longer than three minutes.

Move volume off the phone. Always offer it.

Take info, pass to manager same day.

Delivery, to-go, halal, vegan, GF, hours.

Three rings, your name, the close. Never on hold without asking.

Open anytime - pass with 75% to finish the section.