Lesson 5 of 9

The Second Question

+25 XP

The greeting opens the door. The second question routes the conversation.

The greeting opens the door. The second question is the unlock. After hi welcome to Curry Up Now, you have to route the conversation. The second question tells the you are paying attention and tells you what they need. There are four standard routes. Pick the one that fits the guest in front of you.

First time with us?	Use this when the looks new (reading the menu board, hesitating, asking what is good). Routes to the first-timer walk-through: hand them a to-go menu, ask about allergies, recommend the easy entry, share your personal pick.
Are you all sitting together?	Use this when a group walks up. Routes to the one-table-one-number rule (Section 08). One table, one number, clean runs.
Dine in or to go?	Use this when a looks like they are in a hurry (coat on, headphones in, phone in hand, glancing at the door). Routes payment and bagging fast. Saves them time, saves you a re-ring.
What are you in the mood for?	Use this when a is browsing without urgency (looking around, calm pace, smiling). Routes to a real recommendation. They told you what they want with their answer (something light / something hearty / something spicy).

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