Section 17: Difficult Situations
Lesson 2 of 5
When LEAST is not enough
+5 XP
Harder cases. Get a manager when in doubt.
- LEAST. Listen, empathize, apologize, solve, thank.
- Replace the dish, no debate. Walk the new plate yourself.
- Get a manager involved if it is going to take longer than a minute, or if a comp is needed.