Section 17/Trainer-led

Section 17: Difficult Situations

When LEAST is not enough.

5 lessons1 quiz⚡ 55 XP11 min

Intro

Get a manager when in doubt

Harder cases: upset guests, missed pickups, delivery driver disputes.

0 of 5 done.

Section opener.

Harder cases. Get a manager when in doubt.

Listen. Empathize. Offer a fix that fits.

Hold, call the number, manager decides.

Confirm order ID. Do not remake without manager approval.

Open anytime - pass with 80% to finish the section.