Lesson 3 of 5

Upset, food is fine

+5 XP

Listen. Empathize. Offer a fix that fits.

Look up the order on . Confirm the order was rung in and bagged.
Check the shelf. Check the to-go station.
If the order is missing, remake it on the fly. Comp any wait time. Apologize sincerely.
If the driver claims an item is missing on a delivery, log it, refund through the platform per protocol, do not argue with the driver.