Measurable speed targets

Hospitality is felt. Speed is measured. Both matter. The targets below are what we hit on a clean shift. Trainers will time you against these during certification.

• Acknowledge a guest within 4 seconds of door open.
• Verbal greeting within 6 seconds at the counter.
• Standard order rung in under 75 seconds, end to end.
• Repeat-back and screen confirm on 100 percent of orders.
• Modifier accuracy above 98 percent. One mistake per 50 tickets is the bar.
• Food in hand within 10 minutes (12 minutes max, then quote honestly).
• Two-bite check-back on every dine-in guest within 90 seconds of food drop.
• Bus a table within 60 seconds of guest leaving.
• Walk every table every 5 to 7 minutes during service.
• Recovery acknowledgment (saying I got you, on it, let me fix that) within 15 seconds of a complaint.

Targets are floors, not ceilings. Beat them where you can. Never sacrifice accuracy for speed; a wrong order takes longer to fix than a slow order takes to ring.