Pricing on direct vs marketplace

+3 XP

Direct = menu price. Marketplace can be inflated up to 30 percent.

Tell the manager. Do not respond yourself, and do not respond on your personal account.
If the is still in the building, the LEAST method applies. Listen, empathize, apologize, solve, thank.
Document the situation in writing, time-stamped, while it is fresh. The manager files it for the response.