Section 22/Self-paced

Section 22: Loyalty, Online Ordering, Reviews

How regulars are made.

15 lessons1 drill1 quiz⚡ 130 XP26 min🏆 Loyalty Loyalist

Intro

Three systems, one outcome

Thanx for loyalty, Olo for online ordering, Ovation plus Yelp and Google for feedback.

Step 1 · Lessons

0 of 15 done.

22. Loyalty, Online Ordering, and Reviews

Section header.

Section opener

How a one-time guest becomes a repeat guest, and how we track it.

What Thanx does

Tracks visits, spend, CRM, campaigns, feedback.

How a guest joins

How points work

10 points per $1. 1 reward at a time. $15 minimum (chai exempt). $10 off first order. 1,500 birthday bonus points.

Points to redemption table

+10

Quick wins, keep going, big rewards. Every tier and matching Toast button.

In-store redemption, step by step

Guest taps reward, 60-min timer, you input the Toast button.

Other rewards we currently offer

$10 off first order, 1,500 birthday bonus points, members-only deals, referral drinks.

What you say at the counter

Thanx pitch script and Olo intro.

Pickup vs Delivery

Direct pickup vs UE/DD/GH delivery.

Pricing on direct vs marketplace

Direct = menu price. Marketplace can be inflated up to 30 percent.

Push direct ordering, every chance you get

The push-direct line.

Ovation, our in-the-moment feedback tool

QR code at the table or in the bag.

Yelp and Google reviews

The $25 5-star bonus.

How to earn the bonus, ethically

Be memorable, tell a story, ask with intent.

Step 2 · Drills

Run the drills anytime to lock it in.

Match Thanx reward to Toast button

+25

Match pairs Loyalty Loyalist

Step 3 · Section Quiz

Open anytime - pass with 75% to finish the section.

Section quiz

Section 22 Check: Loyalty, Olo, Reviews

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4 questionsPass 75%