Section 13: Knowing Your Guest
Lesson 9 of 9
The to-go and delivery guest
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Greet, confirm, thank by name.
THE TO-GO GUEST
- Pitch the app and website (see Section 12).
- Ring it in correctly: first name, OS for last, phone number.
- Quote a real wait time. If you say 10 minutes, mean 10. Do not under-quote.
- Walk the bag to the door if you have time.
Section wrap-up
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