Section 13/Self-paced

Section 13: Knowing Your Guest

Read the room.

9 lessons1 quiz⚡ 100 XP17 min🏆 Five Star Starter

Intro

Serve them how they want to be served

First-timer, regular, quiet, preoccupied, angry, big group, to-go, kid.

0 of 9 done.

Section opener.

The guest pays your check. Serve them how they want to be served.

Walk through the menu. Ask about allergies. Drop a personal pick.

Use their name. Remember the order. Ask, the usual?

Anticipate without intruding.

Be efficient. Do not interrupt.

Stay calm. Do not match the energy. Use LEAST.

One lead. Shareables. Pre-bus aggressively.

Greet, confirm, thank by name.

Open anytime - pass with 70% to finish the section.