Section 9: Expediter and Food Runner
Lesson 3 of 19
How we talk to the kitchen
+10 XP
Always start with Chef. Always end with please. Volume low, tone calm.
Volume and tone in front of guests is part of the brand. The dining room hears everything that happens at the window. Never yell. Never sound stressed. Never bark a demand. The kitchen is already working at top speed, telling them they are slow only makes it worse.
How not to call out a ticket
Bad: 8 minutes on fries! I need fries! Worse: anything with a raised voice. What the hears: chaos. What the kitchen hears: disrespect.
How to call out a ticket
May I get a super rush on fries on table 18, please, Chef? Chef, can we expedite the kabab on the next ticket? Chef, when you can, can we drop the close on 12? Always start with Chef. Always end with please. Volume stays low. Tone stays calm.