Bonus: Fine Dining in Fast Casual
Lesson 7 of 9
Reading the Table
+25 XP
Same script, different delivery. Match the 's energy.
Same script, different delivery. The words can be identical, the energy adjusts to the . Read who is at the table, then deliver.
| Family with kids | Eye contact with the kid first (parents melt). Bring an extra napkin. Suggest the . Slow your pace, kids ask questions. |
| Business lunch | Quick, professional, low chatter. Drop the food, name the dish, get out of the way. quietly. Bring the check the moment they signal. |
| Date | Give them space. Drop food cleanly. once. Do not hover. Stay behind eye contact, not in front of it. |
| Solo guest | Drop a personal pick. Tell a short story (the founder ate this, the dish came from this place). They want connection more than the table of four does. |
| Tourist | Tell the founding story. The 2009, the truck, the 200 guests at Aanvi's birthday. Tourists want a story to take home. Give them one. |
| Regular | Use their name. Ask, the usual? They love being recognized. Do not over-talk, regulars know us already. |
- Phone face down: ready to engage. Phone face up: do not over-talk.
- Leaning forward: tell them more, they want the story.
- Leaning back: keep it short, drop the food, move on.
- Looking around: they are deciding, slow down, recommend.
- Looking at the door: they are leaving soon, get the check ready.
- Smiling unprompted: they like you, this is when you ask for the Yelp review.